WordPress is used by millions of bloggers around the globe. But it has other uses for business. Those of you who have created and promoted your own products in the past know too well about the importance of providing superb support to your customers. Starting a help desk for your business is a must. It would give your customers the chance to discuss their issues with you and get answers to their questions without overwhelming your business.
SupportPress is a powerful platform for these types of sites. It is developed specifically for businesses that want to accept support tickets from their customers. This script will make it easier for businesses to handle a good number of tickets and address them each in an organized fashion.
Beneath it all, SupportPress is an advanced ticketing system. Visitors can submit new tickets easily. Your customer service team will then get to prioritize each ticket and delegate tasks to specific team members. It has a fast search system to save your visitors time and reduce repeat issue tickets.
SupportPress has an attractive dashboard that keeps members updated on their open and resolved tickets. It also provides useful information to agents. It does have a messaging service for internal communications. What’s nice about it is the fact that it is mobile friendly and looks good on mobile devices.
If you are planning to use this theme, don’t forget to add a few security plugins to keep your system protected against hackers and spammers. SupportPress is quite well rounded in other areas though.